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The Approach
Two OR Society volunteers spent a day interviewing staff and facilitating focus groups with teams of matching staff and IT support. They work shadowed one of the ‘matchers’ and the Foundation Services Co-ordinator, and discussed potential measures of impact with the Research and Business Analysis Manager. They examined available documentation, collated and distilled the information, and discussed issues identified with a process improvement expert.
They produced a report with clear recommendations for process improvements and potential value adding activities that could be developed with the released resource. These recommendations were phased into short, medium and long term.
“Consultants approached the issues from a holistic point of view and homed in on key issues. Very thorough and professional. Some very useful new ideas which we will explore.”