The Approach
The survey was divided into different sections, corresponding to different stages of the blood cancer experience like diagnosis, treatment and post-treatment.
The analysis followed a two stage approach. For each section a statistical drivers of satisfaction analysis was carried out. Since most questions asked patients to rate areas of support, we performed some exploratory analysis (looking at each area of support separately) to assess their impact driving patient satisfaction. Finally by means of regression trees we identified a hierarchy of importance and establish which areas of support are absolutely essential.
Moreover by means of decision trees we identified the best method of delivery for each area of support; the options were by a medical professional, on a written format such as a leaflet or through friend and family.
“Understanding which areas of support are essential has allowed us to prioritise patient support initiatives.”