Problem Structuring Methods

An introduction to Soft OR and the methods for working with strategic and complex problem situations and structuring qualitative data.

Description

  • The Problem Structuring Methods (PSMs) course provides delegates an introduction to Soft OR.
  • PSMs are suitable for working with strategic and complex problem situations and structuring qualitative data.
  • PSMs are relevant to strategy-making, problem-solving, decision-making, and policymaking.

Learning objectives

  • The difference between expert and process consulting in OR 
  • The history and nature of PSM approaches 
  • How to identify opportunities for PSM approaches 
  • How to design PSM interventions 
  • How to map the strategic situation of an organisation 
  • How to surface strategic issues, identify new ideas and develop action plans 
  • The difference between the various PSMs in practice 
  • How to use selected soft OR tools – rich pictures, causal mapping, systems modelling 
  • Practical instruction in using SSM and SODA will be given to bring the analyses to life. 
  • Case studies will be used to allow delegates to get a feel for the nature of this type of OR practice and to experience the key elements of selected approaches. 

Topics

  • An overview of PSM 
  • The difference between expert and process consulting 
  • The history and nature of PSMs.  
  • Introduction to SSM, SODA, Causal Mapping, Rich Picturing, Systems Modelling, SCA and Robustness Analysis.  
  • Critique of PSMs. 

Audience

Analysts who need to make use of soft approaches within their OR practice and who wish to participate in strategic projects or projects dealing with complex problem situations.

Course format

  • PowerPoint presentation to introduce the topics including illustrative examples from different sectors
  • Case studies based on ‘real world’ problems
  • Practical instruction in using SSM and SODA will be given to bring the analyses to life.
  • Group discussion/work to explore the topics in more detail
  • Bring questions from your own work to embed your learning
  • Supporting resource pack available to use following the course

Related courses

  • OR and Strategy 
  • System Dynamics 

Want to run this course in-house? Enquire about running this course in-house

Meet the tutor

Giles Hindle

Giles is an analyst with research, teaching and consulting experience at the highest levels. He is particularly interested in data analytics, soft OR, strategic thinking and systems thinking. His action research programme explores the value of analytics and systemic thinking in supporting management decision making, strategic thinking and business improvement.

Giles is a member of the Centre for Systems Studies at Hull University Business School and a Teaching Fellow at Warwick Business School. Previous posts include Associate Director at Health Consultancy Services Ltd, Assistant Professor at Warwick Business School, Senior Analyst for Tribal plc and Business Consultant at The Institute for Entrepreneurship and Enterprise Development, Lancaster University. Research interests include analytics, strategic thinking, applied systems thinking, business modelling, service system innovation, executive coaching and complex problem-solving.

Giles has led consultancy and research projects for a wide range of clients including the RCUK-funded NEMODE project, NHS Scottish Executive, County Councils Network, Secta Health Group, Countryside Agency, Department for Transport, Department for Health in N. Ireland, Birdseye, Network Rail, Tornado Wire Ltd, Northern Hi-Tec Ltd, and many others.

Giles is an award-winning teacher on the Warwick Executive and Online MBAs. He has taught strategic thinking and data analytics on the Hull, Warwick and Lancaster MBA programmes and has developed masters programmes in Business Analytics at Hull and Warwick universities.