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The Approach
A soft system methodology was used.
Finding Out: What is it the client actually wants the system to do?
- Discussion to allow problem owner to freely air views and beliefs about needs of system and what influence this investigation could have on its overall goal.
Situation Analysis 1: Capturing WHAT the system does.
- A group workshop using Brainwriting & Brain-drawing for focus and recall.
- Rich Picture, Root Definitions and CATWOE used to give a new shared understanding of what their system is, what it does and what if for.
Situation Analysis 2: Capturing HOW the system does what it does.
- A group workshop using Brainwriting & Brain-drawing for focus and recall.
- Root definitions, CATWOE and systems maps were used to describe what each sub-systems map represents and who does what for whom within each sub-system.
Conceptual Modelling: Graphically describe the system and systemic behaviour.
Comparisons: Find differences in what the system does and what the client wanted the system to do.
Change Proposals: Propose and justify systemic changes.
Accept and Adopt: Deliver proposals.
“As a charity, we were incredibly grateful for the time and support that the volunteer gave to us and believe that it will have an impact on the work we do in the future.”