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The Approach
A high-level approach was taken – reviewing the management team's concerns.
In practical terms a meeting with the project sponsor (to discuss the objectives and underlying concerns) was followed-up by a review of the existing management (monthly) briefing pack.
The analyst then attended a meeting of the management team - to pick-up an understanding of the issues and topics that are discussed.
Recommendations were made in the following areas:
- Data to aid day-to-day management
- Routine Information Sharing
- Short-term decision making (information requirements)
- Strategic decision making (information requirements)
- Identifying Opportunities for Improvement
- Target Setting
- Identifying the costs of specific activities
- Blockers and enablers
“The volunteer added a good voice and reason to make changes that were very necessary”