![](/images/ORS/Volunteering/ProBono/Pro-Bono-case-studies/Porchlight%20image.jpg)
The Approach
We started our project with a problem structuring session to explore to issues Porchlight were facing, and the particular questions that they wanted to answer with the call centre data.
In the second stage we carried out exploratory analysis on the data, which raised more questions for us and Porchlight, and we re-worked the requirements.
Thirdly we presented the analysis to Porchlight, and discussed the findings with them.
Finally we handed an Excel spreadsheet template over to them that would enable them to repeat the analysis at the end of the next financial year, and provided one-to-one training to the call centre manager.