The Client
Elfrida Rathbone: a charity that supports young disabled people and families in need in the London borough of Camden.
The Client's Problem
The client seeks to develop an outcome framework at an organisational
level which can be applied across all of their projects in order to
evaluate the effectiveness of their work.
The Solution
- Running a workshop in which a wide range of stakeholders agreed what outcomes they would like to measure and suggested how.
- A measurement framework of proposed performance indicators and measurement methods for each outcome has been produced.
The Benefits
- The client now has a high-level framework at organisational level that can be applied to all their projects in order to demonstrate the organisation’s impact on the community and provide evidence for funders.
- In order to design the framework, we facilitated a workshop which gave the client an opportunity to communicate with the service users, trustees and volunteers in a constructive and interactive way, to promote understanding and reach consensus.
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