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The Approach
The volunteer analysts collected information and evidence through interviews with stakeholders, accompanying project team on visits to clients, reviewing survey feedback and finance information; used information to produce an initial system diagram. They facilitated a workshop with key stakeholder to present, discuss, amend and built on the system diagram.
Thematic analysis of interview notes then allowed clarification and quantification of major themes and topics and the analysis led to a list of clear recommendations.
These recommendations were brought together into a strategy map, from which a balanced scorecard of measures can monitor progress and outcomes of the service to ensure maximum benefit.
“I’m really pleased with the report and it will be very useful indeed for forward planning and to support our Big Lottery bid.”